Google Play

ACS Senior Support Engineer Database

Share this offer with your network

Published on 13.02.2020

Company

Website: https://www.oracle.com/gh/index.html
Industries:
Education, training
IT, software engineering, Internet
Research and development
Services other
Temporary work, recruitment
Job ads:See our Job Ads
ORACLE is a culture of innovation has propelled Oracle since its inception. Today, thanks to exceptional people, we lead the market in autonomous,... read more

Job Ad & Profile Description

Position : ACS Senior Support Engineer Database

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary
verification, professional references, education verification and professional qualifications and memberships (if applicable).

Core Activities and Responsibilities:

  • Delivering high quality technical services to ACS customers.
  • Ensuring adherence to internal methodology, tools and quality standards.
  • Proactively foresee existing customer needs and activities to provide better support and remain engaged with customer focused activities
  • Work with other Oracle LOBs and Partners to ensure that knowledge is transferred both into and out of ACS, and act as technical Subject Matter Experts where required
  • Be focused on innovation and technology and understand how these can be used to benefit both customers and ACS
  • Manage and resolve Customer Requests according to product main strategy and model.
  • Respond and resolve customer issues within Key Performance Indicator targets.
  • Maintain an up-to-date and in-depth knowledge of new products.
  • Ensure the timely completion of planned proactive tasks and Customer Requests.
  • Owning and resolving problems and managing customer expectations throughout the life cycle in accordance with global standards.
  • Working towards, adopting and contributing to new processes and tools (ODC, diagnostic methodology, health checks, scripting tools, etc.

Supervisory Responsibilities (direct and Indirect):

  • None
Required profile for job ad : ACS Senior Support Engineer Database

Related Work Experience

The candidate should have 5-8 years experience in using and administrating Oracle database server with strong knowledge of UNIX, Linux and/or Windows. Experience in RAC, DB Performance, or Backup/Recovery is a Must.

Formal Education or Equivalent:

The candidates should have a degree in Computer science. Oracle Certified Professional (OCP) is a must/ (OCM) is a plus.

Skills

  • Strong knowledge of UNIX, Linux and/or Windows.
  • Experience in RAC, DB Performance, DB patching/DB upgrades or Backup/Recovery is a must.
  • Experience in one or more of the following technical areas is a plus:
  1. Oracle Security Products,
  2. Oracle Data Guard,
  3. Oracle Golden Gate,
  4. SQL Tuning,
  5. Corruption,
  6. Exadata ,
  7. Super Cluster,
  8. ZFS,
  9. ZDLRA.
  • Having excellent written and spoken English is a must with strong Communication skills.
  • Candidate should have Customer focus, working globally, team working and results orientation skills.

Others (Mandatory):

Candidate should be:

  • Willing to travel for long tasks or high frequency.
  • Willing to work on 24x7 and flexible hours (Out of hours and weekends)
Job criteria for job ad : ACS Senior Support Engineer Database
Job category:
IT, new technologies
Management
Industries:
Education, training
IT, software engineering, Internet
Research and development
Services other
Temporary work, recruitment
Employment type:
Permanent contract
Region :
Ashanti - Brong Ahafo - Central - Eastern - Greater Accra - Northern - Upper East - Upper West - Volta - Western
Experience level:
5 to 10 years
Educational level :
Bachelor
Number of Position(s):10

Share this offer with your network

other job that might interest you

IT Analyst

06/02/20 | AFRICAWORK

We are looking for profiles and CVs of  IT Analysts  that we will send to our large account customers for their future recruitment needs. Duties Design and implement information systems; Develop and analyze functional specifications; Review existing IT sy ...

Region of : Ashanti - Brong Ahafo - Central & Greater Accra

Media Planner

12/02/20 | AFRICAWORK

We are looking for profiles and CVs of  Media Planners  that we will send to our large account customers for their future recruitment needs. Duties Produce media plans; Work on several projects at the same time; Recommend the most appropriate types of med ...

Region of : Ashanti - Brong Ahafo - Central - Eastern - Greater Accra -...

Research Scientist- Google Research

10/02/20 | GOOGLE

We do research differently here at Google. Our team of Research Scientists aren't cloistered in a secret lab but are embedded throughout the engineering organization, allowing them to setup large-scale tests and deploy promising ideas quickly and bro ...

Region of : Greater Accra