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Call Center Executive

Published on 05.02.2021

Job Ad & Profile Description

Position : Call Center Executive

QUICK CREDIT & INVESTMENT MICRO-CREDIT LIMITED, a non-bank financial institution located in Ghana requires the services of energetic CALL CENTER EXECUTIVES. The job location is Accra-Ring Road Central

  • Obtaining client information by answering telephone calls; interviewing clients; verifying information and entering same into a web-based database
  • Determining Clients’ eligibility for the company’s products by comparing client information to established requirements and policies.
  • Educating clients by explaining procedures; requirements, answering questions and also providing information.
  • Receiving and handling customer complaints in a timely manner.
  • Maintaining communication equipment by reporting fault and problems.
  • Maintaining and improving quality results by adhering to standards and guidelines and also recommending for improved performance.
  • Excellent Verbal communication
  • Excellent Phone skills
  • Good listening skills
  • Excellent Data entry skills
  • A good team player
  • Excellent Attention to details
  • Great sense of professionalism
  • Ability to Multi-task
  • The applicant must be able to speak good English and two of the following languages
  1. Wala
  2. Dagbani
  3. Frafra
  4. Hausa
Required profile for job ad : Call Center Executive

Education, Experience, and Licensing Requirements:

  • Minimum of HND
  • Previous customer service experience, especially in the financial industry preferred.

Location: Accra
Closing Date: 18 February, 2021

Job criteria for job ad : Call Center Executive
Job category :
Marketing, communication
Industries :
Banking, insurance, finance
Employment type :
Permanent contract
Region :
Greater Accra
City : Accra
Experience level :
2 to 5 years
Educational level :
Spoken language :
englishnative
Number of Position(s) : 1

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