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Claims Specialist

Published on 22.01.2022


Website :
Industries :
Banking, insurance, finance
Job ads : See our Job Ads
Old Mutual is a diversified international financial services group listed on the stock exchange in London, South Africa, Malawi, Namibia and... read more

Job Ad & Profile Description

Position : Claims Specialist

This role is individually accountable for the administration and effective functioning of all customer payment platforms within the organization.


Duties & Responsibilities


  • Analyse claims and prepare appropriate response in line with policies, procedures, and standards.

  • Follow standard procedure to assess and finalise claims in line with approved standards.

  • Analyze claims and confirm cover or otherwise and draft rejection letter if claim is rejected.

  • Keep Client/Financial advisors/broker always informed in terms of progress of claim.

  • Build positive customer relations and solve or escalate customer queries and complaints.

  • Gather feedback on customer satisfaction and provide reporting and analysis.

  • Continuously strive to enhance and improve the claims processes.

  • Identify and report on claims process issues.

Required profile for job ad : Claims Specialist


  • Innovative

  • Attention to detail.

  • Customer relations/Relationship Management

  • Reporting

  • Technical Knowledge

  • Execution

  • Initiating Action/Proactive


  • A Bachelor's Degree from an accredited University is required

  • Previous experience in similar role is desired

Closing Date: 17th January 2022


Thank you for your interest in working with Old Mutual. Kindly note that only shortlisted applicants will be contacted.

Job criteria for job ad : Claims Specialist
Job category :
Accounting, controlling, finance
Industries :
Advice, audit, accounting
Banking, insurance, finance
Employment type :
Permanent contract - Fixed-term contract
Region :
Ashanti - Brong Ahafo - Central - Eastern - Greater Accra - Northern - Upper East - Upper West - Volta - Western
Experience level :
2 to 5 years
Educational level :
Number of Position(s) : 1

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