Customer Advisor - English & French

About Majorel

At Majorel, we create amazing customer experiences that people value, and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

Majorel is an equal opportunity employer that embraces diversity. We are committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Majorel are based on business needs, job requirements and individual qualifications, without regard to gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status or any other basis as protected by local law. 

Majorel and its employees do not tolerate, engage in, or support Human Trafficking, Forced Labour or Child Labour of any kind through Majorel’s activities, including in its supply chain, or assist Majorel clients or any other party in doing so. 

All employees are directly employed by Majorel. Majorel ensures that its employees are of legal working age for their position and complies with local laws for youth employment or student work, such as internships or apprenticeships.

Duties and Responsibilities

• Responsible for communicating with French and English speakers and answering their requests 
• Ensure excellent use of spelling and grammar is maintained in all tasks
• Manage the quality of your work in line with the client’s policies and procedures
• Manage and complete a set number of ad groups per day to meet productivity expectations
• Support and work with colleagues while building a collaborative team culture
• Proactively highlight areas of improvement and escalate through the appropriate channels to ensure timely resolution of any issues
• Bring a proactive approach to team meetings and ensure the promotion of best practice and knowledge sharing
• Provide high quality online customer service via email
• Deliver efficient troubleshooting and query resolution
• Ability to research and develop knowledge of customers products and services
• Meet deadlines with a fast paced environment

Required Qualifications & Experience

• Fluency in written and spoken English and French is essential
• Proven ability to deliver high quality results while paying strict attention to detail
• Strong analytical and organizational skills
• Ability to solve problems and make decisions quickly
• Excellent work ethic and ability to work with minimal supervision
• Intermediate I.T. skills with the ability to quickly learn new tools
• Excellent communication and confidence in dealing with customers
• Self-motivation to meet and exceed individual and team targets

Competencies

• Solutions Orientated
• Initiative
• Collaboration
• Organisational commitment
• Customer Focus
• Teamwork
• Organisation & Planning
• Results Orientated
• Attention to detail
• Problem Solving & Information Gathering
• Resilience & Adaptability

No candidate need pay to any person or to any organization any contribution or assessment for the right to work with Majorel.