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Customer Care

Published on 02.12.2021

Company

Website : http://en.choicexp.com/
Industries :
Import-export business
Transport, logistics, postal services
Job ads : See our Job Ads
Choice Int’l Forwarding Co., Ltd was established in 1997, focusing on Middle East and African countries and providing complete one-stop... read more

Job Ad & Profile Description

Position : Customer Care

Responsibilities

  • Be responsible for the coordination of customer service and handling of complaints and upgrading exceptions;  
  • . Coordinate the work connection and cooperation between customer service department and other departments.
  •  Visit customers regularly, communicate and solve customer feedback problems, and cooperate with relevant departments to provide customer service.
  •  Take the initiative to learn the corresponding operation knowledge and provide customers with satisfactory answers from a professional point of view;  
  •  Be responsible for the reception work of ccs line and answer the consultation
  • Follow-up of collection of container information and payment matters
Required profile for job ad : Customer Care

Requirements

  • Bachelor degree or above, more than 2 years customer service experience
  •  More than 2 years of working experience in logistics, e-commerce, Internet, platform related professional fields;  
  • With active service concept, be able to think in other places;  
  • Strong listening and communication skills, good at guiding and handling emergencies;
  • Familiar with customer service, complaint handling, user experience and other professional knowledge;  
  • Excellent organization and coordination ability, project control ability, and good customer communication ability;  
  • Loyalty, initiative, flexibility, conscientiousness, honesty and prudence;  
  •  The company is in the development stage and needs you to grow together with the company;
  •  Fluently speak English, French,

Working hours: 5.5 days, Monday to Friday 9:00-13:00, 14:00-17:00, 1 hour lunch break,Saturday 9:00-13:00

Job criteria for job ad : Customer Care
Job category :
Transport, logistics
Industries :
Transport, logistics, postal services
Employment type :
Fixed-term contract
Region :
Greater Accra
City : Accra
Experience level :
2 to 5 years
Educational level :
Bachelor
Number of Position(s) : 3

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