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Customer Service Engineer

Published on 03.08.2020


Industries :
Advice, audit, accounting
Temporary work, recruitment
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AMRISE HR SERVICE is an HR Consultancy Firm located in Ghana. read more

Job Ad & Profile Description

Position : Customer Service Engineer

About the Company

  • A Reputable company is looking for Customer Service Engineers (CSE).

Role Summary

  • The Customer Service Engineers will survey, install, provide and maintain Fixed Voice and Broadband Last-mile connectivity (via Copper, Radio and Fibre) to customers, and to work at exchange, MSANs and OLT levels to restore customer related issues with support from network partners.

Duties and Responsibilities

  • The Customer Service Engineer will perform service, preventative maintenance, modifications and installations on Fixed Voice and Broadband equipment at customer sites with minimal supervision.
  • Ensure works that are covered by Service Orders are carried out at the customers’ premises with professionalism and high standards
  • Establish and maintain proper business relationships with customers and peers
Required profile for job ad : Customer Service Engineer

Qualification and Experience

  • HND in Electronics & Electrical (strong electronics and computer background needed)
  • 3 - 5 years Telecoms or IT Industry Experience, Engineering or its equivalent:
  • Practical Experience in testing, configuration, repairing and maintenance of Line-drivers, modems, routers and other Customer-End-Equipment
  • Hand-on experience on IP Networks and infrastructure
  • Knowledge in GPON Architecture
  • Experience in the design and/or implementations of the last-mile of Lease-lines, FTTH, Copper FBB, WAN and data services, networking
  • Working and understanding of IP/MPLS VPN technologies
  • Basic PABX Configuration
  • Basic IT skills
  • CCNA is an added advantage
  • 2 years Previous field service experience strongly preferred
Job criteria for job ad : Customer Service Engineer
Job category :
IT, new technologies
Industries :
Employment type :
Permanent contract
Region :
Greater Accra
City : Accra
Experience level :
2 to 5 years
Educational level :
Spoken language :
Number of Position(s) : 1

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