Customer Service Executive

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Published on 11.01.2019


Industries: Not available
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Lexbert Multimedia (LM) was established in the year 2007 and started its operations in the field of Advertising, Print, Graphic Design and... read more

Job Ad & Profile Description

Position : Customer Service Executive

Job Functions

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Greet customers warmly and ascertain problem or reason for calling
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Act as the company gatekeeper
  • Sell products and services
  • Work with customer service manager to ensure proper customer service is being delivered


Required profile for job ad : Customer Service Executive


First degree in business administration/management/related fields.  At least 3years experience in customer service or similar position.

  • Proven customer support experience 
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively.

Note: Only shortlisted applicants will be contacted.

Job criteria for job ad : Customer Service Executive
Job category:
Secretarial work, assistantship
Edition, printing
Marketing, communication, media
Employment type:
Permanent contract
Region :
Greater Accra
City :Accra - Ghana
Experience level:
2 to 5 years
Educational level :
Spoken language:
englishgood level
Number of Position(s):2

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