Google Play

Customer Service Officer ( Tamale)

Published on 13.01.2021

Company

Website : https://www.careersinghana.com/
Industries :
Temporary work, recruitment
Job ads : See our Job Ads
We offer exceptional Recruitment Consulting, Executive Search, Background Checks, Aptitude Test & Talent Search services to a wide range of... read more

Job Ad & Profile Description

Position : Customer Service Officer ( Tamale)

We're looking for Customer Service Officer ( Tamale).

Job Description

  • Attend to and serve customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed
Required profile for job ad : Customer Service Officer ( Tamale)
  • A Bachelor’s degree or HND in a related discipline 
  • A minimum of 2 years working experience in a customer service role
  • Must have excellent communication and presentation skills
  • Proven customer support experience
  • Years of Experience : 2 Years   

Competencies

  • Ability to multi-task, prioritize and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters
  • Must be proficient with Microsoft Office and use of office equipment
  • Strong phone contact handling skills and active listening skills
Job criteria for job ad : Customer Service Officer ( Tamale)
Job category :
Management
Sales
Industries :
Temporary work, recruitment
Employment type :
Permanent contract
Region :
Ashanti - Brong Ahafo - Central - Eastern - Greater Accra - Northern - Upper East - Upper West - Volta - Western
Experience level :
2 to 5 years
Educational level :
Bachelor
Spoken language :
englishfluent
Number of Position(s) : 1

Share this offer with your network

Other jobs that might interest you

Senior Mechanical Technician

18/01/21 | MIKENSY CONSULTING LIMITED

We are recruiting a  Senior Mechanical Technician t o conduct the safe inspection, troubleshooting, replacement, repair, testing and general maintenance of conveyor belts and associated parts, accordingly. Job Description Execute on all practical and tech ...

Region of : Greater Accra

Administrator/ Manager

18/01/21 | N.C.

The Accra Institute of Technology (AIT) – a dynamic private university is looking for highly motivated individuals for the following administrative/management positions: Administrative officer– general administration Administrative officer/senior administ ...

Region of : Greater Accra

Service Operations Manager

15/01/21 | VODAFONE

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our c ...

Region of : Ashanti - Brong Ahafo - Central - Eastern - Greater Accra -...