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Head of Retail Business

Published on 22.01.2022


Website :
Industries :
Banking, insurance, finance
Job ads : See our Job Ads
Old Mutual is a diversified international financial services group listed on the stock exchange in London, South Africa, Malawi, Namibia and... read more

Job Ad & Profile Description

Position : Head of Retail Business

This role is responsible for ensuring that the Retail Distribution channel is managed effectively against agreed key performance indicators. The incumbent is individually accountable for achieving results through other managers and their teams, over a period of 3 months to 1 year

  • Accountable for the overall delivery of the Retail Distribution Channel

  • Develops and takes accountability for a Retail Mass Business/Target Operating Model which is aligned to the OMG strategy.

  • Ensure that implementations of the Retail Mass are managed effectively against agreed key performance indicators, according to agreed project management principles, and in line with OM strategy and governance.

  • Aligning the respective value propositions to maximise market share.

  • Provide ongoing support and updates to established Retail Mass operations across OMG, as required.

  • Develops overall distribution growth strategy and sets aggressive performance targets for the different channels that result in increased sales and reduced operating losses.

  • Ensures that a clear operational plan exists for aggressively driving the sales delivery of OMG Retail.

  • Creates a sustainable channel economic model that incorporates the regulatory framework and is based on delivering products that are relevant to customer needs and competitive in the market place.

  • Manages the pipeline of talent across Retail channels so as to maximise the people capability and transform the business.

  • To operate as an effective member of the Executive Management Team.


Sales/ Productivity

Manages sales processes to ensure branch profitability & to meet business targets.

Identifies potential new markets & opens up the markets with assistance of Sales Manager.

Develops local market & resource plan for area.

Monitors area results.


Stakeholder Management

Responsible for external relationship management with key stakeholders.


Team Effectiveness

Individually accountable for staff time, tasks and output quality, over periods of  3 months to a year.

Balances own priorities with directing and motivating others.

Plans & assigns work over periods of  3 months to a year.

Guides and directs staff to achieve operational excellence standards.

Creates a climate for optimal performance.

Manages performance.

Selects potential staff to sustain customer/client service delivery.

Required profile for job ad : Head of Retail Business

Educational Qualifications & Relevant Work Experience

  • Relevant Degree in related field, Master’s degree preferred

  • At least 5 years relevant industry experience

  • Managerial experience

  • Have demonstrable experience in developing sound processes to support sales

  • Chartered Insurer designation is a Mandatory requirement for this role


Closing Date - 18th January 2022

Thank you for your interest in working with Old Mutual. Kindly note that only qualified shortlisted candidates will be contacted

Job criteria for job ad : Head of Retail Business
Job category :
Industries :
Advice, audit, accounting
Banking, insurance, finance
Employment type :
Permanent contract - Fixed-term contract
Region :
Ashanti - Brong Ahafo - Central - Eastern - Greater Accra - Northern - Upper East - Upper West - Volta - Western
Experience level :
5 to 10 years
Educational level :
Number of Position(s) : 1

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