Manager, Multi-National Companies & Large Enterprise Accounts

Job Summary:

Responsible for the management of the assigned Multi-National Companies (MNC) and Large Enterprise (LE) segment with the goal of growing their MTN product portfolio, overall revenue/APRU and improve their overall experience.

Job Context

• Dynamic Telecommunication and ICT Industry and business models (Platform business).
• Increasing demand for digital experiences and data-driven decisions to keep up with customers.
• Development of a sophisticated client base (especially high value)
• A shift from share of market to share of life.
• MTN Group Enterprise business standards and practices
• Multiregulated and multifaceted stakeholder environment
• Public Listed Organization
• Environmental, Social and Governance prioritized
• Regionalization structure and implication
• Performance driven environment
• Diverse cultural environment
• Dynamic workforce management
• Agile way of work

Job Role

• Prospecting and Acquisition of new corporate clients
• Identify potential clients in the allotted segment (MNC & LE)
•  Implement strategies to Acquire corporate clients in the allotted industry/sector
• Corporate Customer Relationship Management
• Serve as the MTN SPOC for all MTN related products to the customer
•  Makes regular visits to existing corporate clients according to weekly/monthly time plans to retain them and prevent churn
• Responding to customer complaints within agreed Service Level Agreement (SLAs)
• Cross Selling MTN Products & Services
• Giving relevant information on existing and new Products and Services
• Cross & upsell them to new/existing clients to grow revenue as well as market share
• Contact Report
• Collate all information on customer related issues that informs targeted selling, enabling customer experience and decision making
• Ensure that customer account profile is always updated
• Gathering information for customer account profile
•  Monitoring credit limit of accounts
• Monitoring accounts to ensure that accounts are within the credit limit thresholds
• Responsible for monthly reports related to assigned segment and any other adhoc report requested by line manager of function

Foundational Skills Proficiency Required

Strategic Planning & Thinking

• Considers customer needs and trends in the development of strategic plans
•  Implements strategic objectives
• Understands the strategic direction of the organization and highlight areas of potential value or risk

Critical Thinking

•  May produce useful ideas or explanations for circumstances but lack in identifying or including cause and effect
•  Undertakes a complex task by breaking it down into manageable parts in a systemic, detailed way

Analytical Thinking

•  Analyze the data to detect trends and issues in the data and information in a logical and factual manner.
• Makes logical deductions from data sets
•  Identifies a solution for resolving the underlying problem

Decision Making based on Decision Modelling

• Identifies the core issue in problem solving, considers possible solutions and seeks direction and advice as appropriate
• Seeks to problem solve effectively by correctly analyzing the issues, seeking expert advice as required and consulting and collaborating with others as appropriate

Integrated Analytics

• Demonstrates an ability to take a comprehensive approach to insights development, through demonstrating integrated thinking
•  Works with cross functional teams across the business to ensure that the organization is gathering good quality behavioral information and technical data.
• Leads the Divisional insights strategy for the Division and makes a significant contribution to Divisional reporting

Education

•  University degree in Business Administration, Marketing, Social Sciences or Engineering

Experience

• Minimum of 5 years’ experience in a Sales or Commercial function
• Prior experience in selling to MNC/LE accounts
• Key Account Management in Telecoms or allied industries is a plus.

Training

• Per skills analysis

Competencies

Professional/Technical Competencies:

•  Good understanding of telecoms and platform technology and services
•  In depth knowledge of the market and industry
•  Sales Management
•  Customer Relationship Management
•  Enterprise Account Management and cross selling Knowledge
•  Contract Management
•  Project management
•  Commercial acumen
•  Financial acumen
•  Stakeholder Management
• Good Knowledge of the range of the corporate business partners
•  Microsoft Office Suite (Excel, Word & PowerPoint)

Skills/Physical competencies:

•  Courage Skills- Manages self and be a team player, good conflict management, takes and manages accountability
•  Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
•  Interpersonal Skills - Leadership, customer centricity, collaborative and coaches & develops direct reports
•  Personal Skills - Trustworthy, integrity and ethical in dealings
•  Operating Skills - Ability to focus on priorities and plans, shares knowledge effectively
•  Organisational Positioning Skills - Good written and verbal communication, presentation skills, commitment to the organization
•  Global thinker, Analytical thinking, and Problem-solving abilities.
•  Skill in Resource Management
•  Negotiation & Influencing Skills
•  Strong Performance drive and result orientation
•  Ability to understand strategy to ensure operational resiliency.
•  Ability to work effectively under pressure
• Ability to multi-task

Must live the MTN Values of

• Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.

How to Apply

 Qualified applicants should indicate vacancy number Ref no: MTN-EBD-ADTRACKMGR11 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified.

 Interested and qualified applicants should send their Curriculum Vitae by 12th December 2022 

 Only shortlisted applicants will be contacted.