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Operations Specialist

Published on 09.12.2021

Company

Website : https://glovoapp.com/
Industries :
Food-processing industry
Transport, logistics, postal services
Job ads : See our Job Ads
Glovo is the app that allows you to get the best products of your city in a few minutes. We connect users, businesses and couriers to make that... read more

Job Ad & Profile Description

Position : Operations Specialist

ABOUT GLOVO:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds. 

In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).

YOUR WORK-LIFE OPPORTUNITY:
Join us as a Glover Specialist and become a key member of Glovo's local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.
BE A PART OF A TEAM WHERE YOU WILL:

  • Recruit, train and onboard the entire fleet of Glovers (our couriers) in Ghana
  • Be responsible for implementing processes, detect issues and propose solutions regarding all aspects of acquisition and retention of Glovers
  • Have a Data sensitive approach, making sure that all the information is transferred to our database and reports correctly
  • Be responsible for all documentation and contracts of new onboarded Glovers (check documents, call glovers for document integrations/ correction)
  • Be there for the Glovers throughout the onboarding funne
Required profile for job ad : Operations Specialist

YOU HAVE:

  • University Degree preferred
  • Previous experience in on-demand fleet management or customer support in a challenging and dynamic environment
  • Experience in team working
  • Good communication skills, ability and agility to solve problems
  • High motivation to work for a fast-growing startup
  • Good computer skills and basic Excel skills 
  • Passion for learning and adapting to new technologies
  • Initiative, proactivity and autonomy - Glovo is also yours!
  • Good energy and you like what you do, even on bad days
  • Fluency in English

EXPERIENCE OUR GLOVO LIFE BENEFITS:

  • Enticing equity plan
  • Top-notch private health insurance
  • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
  • Flexible time off (take the time you need) and hybrid working model (own your time)
  • Enhanced parental leave including nursery support!
  • Online therapy and wellbeing benefit
  • External learning budget

EXPERIENCE OUR GLOVO LIFE BENEFITS:

  • Enticing equity plan
  • Top-notch private health insurance
  • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
  • Discounted gym memberships
  • Flexible time off (take the time you need) and hybrid working model (own your time)
  • Enhanced parental leave including nursery support!
  • Online therapy and wellbeing benefit
  • External learning budget

WHAT YOU’LL FIND WHEN WORKING AT GLOVO:

  • Gas: We work with energy, innovation and passion for what we do. We are committed.
  • Care: We act in the best interest of a sustainable future.
  • Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone regardless of gender, sexual orientation, religion, and abilities.
  • Stay Humble: We embrace mistakes and feedback to learn from them. 
  • Glownership: We roll up our sleeves and get work done no matter our position and level.
Job criteria for job ad : Operations Specialist
Job category :
Transport, logistics
Industries :
Food-processing industry
Transport, logistics, postal services
Employment type :
Permanent contract - Fixed-term contract
Region :
Ashanti - Brong Ahafo - Central - Eastern - Greater Accra - Northern - Upper East - Upper West - Volta - Western
Experience level :
2 to 5 years
Educational level :
Bachelor
Number of Position(s) : 2

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