CV Profile No.119396

• Developed and delivered compliance training to team members and bank staff. • Authored thorough reports detailing results of investigations and recommendations to improve compliance and maintain solvency. • Studied economic information and read historical data to evaluate soundness of operational practices against business framework. • Orchestrated update and integration of important changes into institutional operations. • Completed quarterly assessments of financial and performance records and reports to promote operational improvements.

• Booked large groups for weddings, seminars, conferences and other events, providing best available room rates. • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates. • Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data. • Provided exceptional service and assistance to guests upon check-in. • Hired and trained new employees, demonstrating best methods for serving clients and guests. • Provided services efficiently and with high level of accuracy. • Increased customer service ratings through personable service. • Prepared bills for customers and delivered to rooms on day of check-out. • Coordinated with wait staff to regularly clean buffet areas and refill hot and cold items quickly. • Offered appropriate reservation options based on expected attendees when coordinating events.