CV Profile No.136633

• Manage ten-member Quality analyst team in the Quality Department while reporting to a senior Quality Manager. • Oversee their transactional audits and evaluate their audits using the Review the Reviewer methodology • Moderate calibration sections to ensure that QA’s and clients are aligned in the Quality parameters • Hold Monthly Performance Review sections on behalf of senior manager with client. • Represent the department on ISO external audit review section • Provide guidance on a number of activities such as alignment design, Agent Mapping and other Quality Assurance activities • Lead in internal and client investigations on Fraud and other behavioral activities that impact on client rewards POKKA PRE ENGINEERING COMPANY (2010-2011) Marketing Manager Prospected for clients within a specified territory. I visited clients and negotiated for contracts. I also provided advice on alternative financial support from financial institutions. More so, I secured a number of contracts, running into thousands of dollars within a year.