Google Play

CV Profile No.136633

Contact this profile for a recruitment
Last name : *************
First name : *****
Phone : +2***********
Email : ******@******
Date of birth : ********
Nationality : ******
Address : ************************

Attached CV :

Profile details

Job category searched
» Marketing, communication
» Call centers, hotlines
» Telecom
Professional experience . More than 10 years
Professional Experience: 
Team Lead, Quality Analyst
Isonxperiences/MTN Ghana
01.2011 - 03.2023
• Manage ten-member Quality analyst team in the Quality Department while reporting to a senior Quality Manager. • Oversee their transactional audits and evaluate their audits using the Review the Reviewer methodology • Moderate calibration sections to ensure that QA’s and clients are aligned in the Quality parameters • Hold Monthly Performance Review sections on behalf of senior manager with client. • Represent the department on ISO external audit review section • Provide guidance on a number of activities such as alignment design, Agent Mapping and other Quality Assurance activities • Lead in internal and client investigations on Fraud and other behavioral activities that impact on client rewards POKKA PRE ENGINEERING COMPANY (2010-2011) Marketing Manager Prospected for clients within a specified territory. I visited clients and negotiated for contracts. I also provided advice on alternative financial support from financial institutions. More so, I secured a number of contracts, running into thousands of dollars within a year.
• Result oriented person. • Active use of the MS office applications • Problem Solving and Listening Capabilities . People and customer management
Education . Master
University of East London
09.2004 - 11.2005
I was trained in International business, marketing, business communication, consumer behavior, marketing research etc.
Key Skills
More information
in 1 month
Ashanti - Eastern - Greater Accra - International
Permanent contract

Other profiles that may interest you

Profile n°00135538
  • Work experience: No experience
  • Industries: Import-export business
  • Education:
    Businesses administration
    Since 01.2023
  • Languages: English (good level)
  • Skills:

    "Dedicated ", "hardworking " , "opened minded ".

  • Profile n°00136206
  • Work experience: 2 to 5 years
  • Industries: - Advice, audit, accounting - Banking, insurance, finance - Food-processing industry - Import-export businessIndustry, production, manufacturing and other
  • Education:
    Business Administration
    University of Education Winneba
    Since 09.2014
  • Languages: English (good level)
  • Skills:

    Accounting and finance; Inventory management; Management of Account receivables and payables, Administration; Cash books,book keeping etc

  • Profile n°00133423
  • Work experience: 5 to 10 years
  • Industries: Banking, insurance, financeCall centers, hotlinesConsumer goodsDistribution, selling, wholesaleMarketing, communication, media
  • Education:
    Business Administration
    zenith University College
    01.2008 - 11.2012
    Financial Accounting
    Baptist University College
    11.2015 - 11.2016
  • Languages: English (good level)
  • Skills:

    Raymond is a well matured business administrator varied in all business oriented sectors with large customer base records, very good communication skills and results oriented,...

  • Profile n°00135688
  • Work experience: 2 to 5 years
  • Industries: Advice, audit, accountingCall centers, hotlinesTransport, logistics, postal services
  • Education:
    Since 09.2019
  • Languages: English (native)
  • Skills:

    A great memory
    Great at thinking out the box

  • Request a call WhatsApp X